Vacuums, Appliances, Air Purifiers, Humidifiers & Allergy Relief Products Factory Direct

Steve

Thank you for doing follow up, it is appreciated. Yes I had some problems that Dyson. It was not picking up. I called Dyson and the lady was unable to help . She told me to call the place I purchased the vac. I called and spoke with Harry and he talked me through everything and then he did a conference call with Dyson. The problem ended up being that the small clear hose near the brush bar was not connected on one end, thus no suction.

I am overwhelmed with how helpful, courteous and caring you company has been. I can honestly say I do a lot of online ordering and a great deal of the time it is a nightmare. Your company has blown me away regarding customer service and info help. I was preparing myself for another one of those things that happens to us from time to time, you know what I mean when we tell ourselves....I guess I made another stupid mistake... I am so pleased this was a very pleasant experience.
thanks
Happy holidays
Frann

To Factory Direct,
            Thanks for the quick delivery and great price on the Dyson Animal Vacuum cleaner. Would not hesitate to do business with you again. Your price and service was the best of all my research for this product.

                                                                                             Thanks,
                                                                                              George
                                                                                               Sarasota , Florida

My new "full gear" dyson arrived tonight. Wow. I'm very pleased with it. It picked up pet hair and dirt that my usual vacuum can't touch. Please tell Harry that I love the performance of this cleaner.

Chris

Just a quick thanks for Harry. He was very helpful and personable.

Called and talked to customer service representative, Harry, about ordering a new vacuum. I was interested in the Dyson Full gear as I have allergies and 2 large dogs that shed lots of hair. Harry suggested the Dyson Full Gear and I love it. I like a clean house and do all of the vacuuming (not my wife!). My previous 2 vacuums were a Rainbow SE and Hoover upright. Rainbow was too messy and I never wanted to vacuum because it was a pain in the rear. The Hoover did a good job, but went through too many bags (my hairy dogs) and wasn't a HEPA and blew dust out of the bag chamber. I vacuum 2x a week now because the Dyson is powerful, clean to use and empty, and FUN to watch that dirt get out of my carpet; my house is mostly clean these days and my allergies have greatly improved. Thanks for the assistance Harry!

Peter McGhee
Michigan State University
Department of Entomology

Steve,

The Miele dishwasher is the best appliance I ever purchased. It is so quiet you don't even know it is running. Thanks for the recommendation.

Marge

I just want to take a minute to thank the good people at Factory Direct Superstore. I recently ordered a top of the line Dyson vacuum and was told that it would be shipped in 10 to 14 days. Well, about 3 days after I ordered, my $600 Royal broke. I called you folks and I spoke with the same gentleman that sold me the vacuum. I told him my problem and asked if he could do anything to speed up my order. He said he would do what he could. Well, being a somewhat impatient man, I called again 2 days later and I was lucky enough to talk to the same guy again! I told him my name and before I could say anything else, he said "oh yes, your the guy that called about expediting your Dyson order." He said it's shipped and you should have it by Friday. I couldn't believe he remembered that previous call. I only wish I could remember his name. It's that kind of treatment that makes a customer for life. Oh, by the way, this Dyson is unbelievable. Best vacuum I have ever owned and I have owned a lot trying to find a good one. As good as advertised and then some. Thanks again.

Tom Grill

Laura,

Thank you so much for all your help in choosing the Miele Red Velvet & the IQ Air Health Pro Plus Air Purifier. Everyone in our family has allergies and these machines really make a difference. My sons have stopped coughing all night long and can finally get a good night sleep. We are going to order additional IQ units for the rest of the house. Thank you for the fast delivery, I will never shop anywhere else for my home products.

Sincerely,

Sophia

Thank you, Laura, I will be sure to recommend you to everyone I know!!

Cheryl

Steve,

Love my Miele Washer and Dryer. My clothes have never look so good and the towels have never smelled cleaner.

Thanks again,

Barbara C.

Laura -

I just wanted to let you know that Harry and I talked about my order and he explained that the animal dyson machine and the full gear vacuum machine are the same. The difference is the color of the machine and the very important addition on the full gear machine is the extended warranty to three years.

My skeptic shelf went to the dyson web site to verify the information Harry had given me. It was correct.

Harry was patient, pleasant, and helpful.

Thank you,

Barbara Wallen

To Whom it may concern:

When I placed my order for my Dyson Full Gear, I was a little apprehensive with the color of the machine (lime green?) but could not resist the great price and
I wanted the extra year of warranty. But what about the extra year of warranty?

A quick call to Factory Direct straitened me out. Sure enough, there was a letter on the box explaining everything and assuring me that Dyson will honor the extended warranty. Perfection! The features I wanted WITH the extended warranty!

I have already used my new vacuum and am overwhelmed by how more it picks up than my previous vacuum. And like the commercials say, it REALLY never
looses suction.

I am VERY happy with my purchase!

Thank you Dyson. Thank you Factory Direct!

Regards,
Steve T.
Edgewater, NJ

Got it, Absolutely Love it. WOW, it can really pick up pet hair. It is the
BEST vacuum I have ever used. Thank You. -Pam

To all at Factory Direct:

Thank you very much...you've made my day!

Kathy

When I went surfing on the web to look for a Dyson vacuum cleaner, Factory Direct Superstore had the lowest prices, by far. I chose to use the telephone and call in my order... the phone was answered by a real, live human being. This human being even had a vast knowledge of the different products he had to sell and helped me in making my purchase decision. After my product arrived, I had a question and emailed a question and had my answer the very same day! I almost forgot to mention that I truly love my Dyson. A good friend told me that since using my Dyson that all traces of "doggie" smell were gone from my house. I am absolutely satisfied with my purchase and the retailer that I found. Thank you Factory Direct Superstore!!!

Cheryl Howe
Cuba, OH

I just wanted to let you know that my vaccum arrived and I love it. I'm telling all my friends to buy one.

Thank You so much!

Kathy Royer

thank you for your follow thru, Laura.
because of you, I will order more from your company when the time comes
again.

much appreciated.

st

HI. i am soooooo happy with my purple vacuum. I can't believe how good it works. I have been showing everyone who comes over and now they want one. I have 4 cats, and 3 kids, i vacuumed everyday, it is unbelievable how much my other vacuum missed. I am so shocked at the amount of dirt this vacuum picked up. now i have no excuses NOT to vacuum. :@)
have a great day.
sherry

I just wanted you to know I received my Dyson Vacuum in good condition. Even though my charge card company gives me internet purchase protection, I still read the horror stories. I have purchased small items online, but to date this has been the most expensive purchase. When we felt something had gone wrong with this machine, I somewhat panicked. Into the picture comes "Harry", from your company. He called us and explained what happened, then handled our problem with unbelievable speed. If you can, would you please thank Harry for us. I would and will most definitely, recommend your company to anyone.

Thank you and "Harry",

Angela Bricker

Dear Dyson

I ordered a Dyson Full Gear from an online supplier- Factory Direct Inc., on Jan 15, 2004. Although I was hesitate to pay so much for a vacuum, I finally ordered it. Unfortunately soon after that I was called and told of the huge back order problem for all the suppliers in the USA. Harry from Factory Direct Inc. kept me informed of my options, either wait for the Full Gear w/ expected arrival in March-April, switch to a different model or request a refund. I decided to change my order to the Full Kit which was to come in sooner. Since my vacuum broke I really couldn't wait too long. I called Harry back to check on the status of my vacuum, on Feb 1st and he informed me that my vacuum was being shipped that very day. Today on Feb 3rd my vacuum did arrive and I quickly assembled and vacuumed my house all within an hour. It was amazing the amount of dirt I saw coming out of my carpet. Even better my husband witnessed it, so he can now understand why I thought the investment into a Dyson Full Kit would be worth the price tag it has.

Anyways, thank you Dyson and thank you Factory Direct, Inc - especially Harry @ www.FactoryDirectSuperstore.com

Patti Stevens

It is not often that I feel so highly about a product or the service of a particular individual that I am compelled to follow-up with any type of communication. But, in this instance, both deserve comment.

Earlier this week I received my Dyson Full Kit vacuum cleaner. Up until that evening, I thought my house and carpets were clean, after all we just swept 2 days prior & steam cleaned them approximately 2 weeks before.

Hardly! The Dyson unit is amazing; we're "suitably impressed", as my husband said. Our home is approximately 2000 sq ft and we had to empty the unit 4 times before we were finished. Granted, we have 2 dogs (spaniels - moderate shedders), but this still does not account for all thedirt & hair. It is quite a product!

Over this past month, I did have several conversations with FactoryDirectSuperstore & greatly appreciate everything they did. They were VERY helpful in checking the status of my order, explaining product differences & expediting shipment. In this day and age, it's hardly the norm to receive a follow-up call on a Friday evening about an internet based order. Thank you very much!

It is a great unit & again, thank you. And, feel free to use this communication as a 'Testimonial', if you so choose.

Linda Linesch
Lewis Center, OH

Thank you guys so much for all of your help. I will definitely do business with you again.

Catherine C

My wife and I recently ordered a Dyson vacuum cleaner from Harry on Monday, February 16, 2004 (I don't have the order number handy, but it should be listed under "Jon Walker").

We were in a real bind: Our house is going up for sale and we had a specially-arranged showing scheduled for that Friday. We'd already ordered the same vacuum from another seller online a few days earlier, only to be told that it would ship much later than their ad indicated (and would not arrive in time for the pre-showing housecleaning). Faced with opening a house to prospective buyers where the carpet was gray with dog and cat hair (multiple cheaper vacuums hadn't picked up very well) and (frankly) smelled funny, we were beside ourselves.

In desperation, noting the late hour (it was after 5:00 p.m.) and the fact that he's in New Jersey (nearer to us in Connecticut), we contacted Factory Direct and explained the situation. Not only was they extremely helpful and friendly - they cheerfully agreed to put a vacuum out to ship to us the next evening. They were as good as there word and called the next day (that morning, if memory serves) with a tracking number for the package.

We got the vacuum Thursday, it arrived in excellent shape, and we're as pleased with the service as we are satisfied with the product (which's outstanding). Please consider this a formal praise.

Jon Walker

I received the order, and was surprised that you sent it by express shipping.

Thank you!

I know who I can rely on, and you’ve ‘been added to my “Favorite Vendors” list.

Ciao, Lisa

Thank you Laura. I will not hesitate to order something from your company again should the need arise.

Mary S

Laura, Received the Dyson today. Thank you for the help. I will recommend Factory Direct to all my friends.

Jon

Yes. Thank you. The unit works great! I'm going to recommend Dyson vacuums and Factory Direct to all my friends. :) A.R.

To Whom It May Concern:

I am writing to let you know how happy I am with your Service and Products. I ordered a Dyson Full DC07 Full Kit this past Monday evening. I was dreading walking into Sears and was very psyched to find your site. I ordered with a moving date pending of March 20th. I was helped over the phone and was told at the very latest it would be ten days delivery but that it was in stock and should be a faster turn around. AWESOME!!!

The vacuum got here on Thursday afternoon of this week and what a great product. I was astonished at how well it works and all of the dirt it scouted out of the floor.

I woke up on Thursday with a feeling of dread that maybe the vacuum wouldn't come and then the new owners of our house would have to ship it. Before I could get too worried it arrived at our door that morning.

The people at Factory Direct were very personable and professional. They took my order efficiently but without making me feel rushed. Their product knowledge was invaluable and they helped me choose the right model for my needs. It was a great experience ordering from Factory Direct and I will do it again in the future.

All My Best,
Gretchen Witzgall
Groton, MA soon to be Apex, N.C.

I just wanted to mention that I have received the Dyson machine I ordered from your company and I am very, very happy with it. What makes me even happier is dealing with the fellow that works for your company, Harry. He is a real masterpiece!

How can a company, who is obviously, doing super business selling the hottest vacuum in history, have an employee who REALLY CARES FOR YOUR CUSTOMERS AS IF THEY ARE HIS CUSTOMERS? I had a particular problem because I was going overseas for a few months and did not want the machine to arrive when I was not here. Harry, took special care. Bravo for him!

Every company should have a Harry. I would buy again from you because of him and not necessarily because you are low price. You are a lucky company in today's America.

Just thought you may like to know!
Frank Marciano

I just wanted to drop you a line and let you know that It's been a pleasure doing business with Harry and your company. I appreciated the suggestions and advise that he provided. I will recommend you to all my friends and associates.

Natalie Gregorio

Hi Laura,

Received the vacuum today and I absolutely love it! Thanks for your replies to my e-mails. I really appreciated them. Have a great day!

Charlene

I got it yesterday and thank you for all your replies. Thanks so much for all you did to keep me updated on the status. Appreciate all you did!

Colette

You are great! My Sears vacuum is officially dead-and with 2 very large dogs in the house you can imagine I might be getting desperate! Thanks, by he way, for being so helpful-I love being treated so well!

Pat

Dear Laura:

The Venta Airwasher has arrived and is great. Thank you for tracking down the delivery problem.

Ada

Dear Factory Direct:

Thank you so much for recommending the Blueair Air Purifiers. We put one in each bedroom and two on the main floor. Now when people visit they say our house smells like country fresh air. ( It used to smell like cigarette and dog ) I couldn't be happier with your fast service and your knowledge of the product. I will be ordering all my replacement filters from you to take advantage of your free shipping.

I will also recommend you to all my friends.

Jean S.

Steve,

Thanks for helping me out with my humidification problem in my piano room. I have tried many different units but could not get the humidity level past 25%. Your suggestion of the 2 Air-O-Swiss 2055 units really made the difference. The humidity level is where it is supposed to be and now I don't have to worry about the room being too dry.

Sincerely,

N.B.

Steve,

Received my Miele Red Star today and I can't believe how much dirt my Electrolux was leaving behind. Also I don't notice the dust blowing around the room anymore.

Patty

Just a quick note to let you guys know the Proteam backpacks are the best thing since sliced bread. We have been using all brands of commercial machines, (Sanitaire, Electrolux, Kent & Kirby's) and none of them can stay out of the repair shop more than a few months. We have been using the Proteam's for six months now and the only thing we had to do was change the microfilter bag. Also our workers think they are cool and get the job done in less than half the time. This means the get out a little earlier at the end of the night.

Thanks again for recommending such a great and economical machine. The money I have save so far will more than pay for the 3 machines we purchased.

Jeff
Marco's Restaurant

Steve,

I am so glad I purchased the Miele Silver Moon. I have been in the cleaning business for 5 years and a lot of my clients had miele but I didn't want to spend so much money on a vacuum cleaner. after my conversation with you I realized in the last ten years I have spend more as I have gone through two Kenmore's, a Eureka, a Oreck and now the WindTunnel vacuum. I guess when you keep buying 250.00 machines and have to replace them every couple of years is not the smart way to go.

Robin

In this world today, all we ever get is negative feedback. But today, I am here to change that. I just had to take a moment to say, "Thank You". I have been looking for the perfect vacuum cleaner for over a year now. Thanks to Dyson, my search is over. I know this sounds like a commercial, but it is true. I have been borrowing my neighbors vacuum for several months now, no more. I can't even begin to tell you how many vacuum's I have bought and tried before finding Dyson.

Sincerely,

Dana S. Peddicord
Lexington, KY

Laura,

Just received my IQAir Air Purifier. This machine really makes a difference. I don't see the dust particles flying around the house anymore and my eyes are not itchy. I am going to order a few more units for the bedrooms. Thanks again for the wonderful recommendation and the fast service.

Molly P.

Wow! Thank you for getting my vacuum to me in record time! The information you shared with me was invaluable in helping me make a decision on which cleaner to select. The vacuum is every bit as good as you indicated. It was easy to assemble and it is easy to operate. I got it before the big party and the whole house was wonderfully cleaned!

Most importantly thank you for the time you took with me. You are an asset to the company. I hope they realize that you are the first contact with them and it speaks well of the company.

With infinite hope and joy,

Dr. Genethia Hudley-Hayes
Los Angeles, CA

Laura,

I just wanted to say thanks again for getting things done so quickly. And a major thanks to Harry for shipping the machine out immediately upon receiving the damaged machine. If you guys treat everyone like this I can see why you would be so successful.

Again, many thanks,

Skip

It was delivered about 6:00 P.M. last night and works great! I had just vacuumed with my old one a couple of days ago but the amount of dirt the Dyson picked up made it look like I hadn't touched it in months. My carpet feels like it did the day it was installed.

Thank you for your quick response. I was in Customer Service for a utility company for many years. I appreciate the high level of service you are giving your customers. You don't see it very often! Feel free to pass this memo on to whomever you report to. Your positive attitude towards your customers should be recognized as an asset to your company. In my many years, I found that people too often neglect to say when something is done right and only speak up when they don't like the way something was handled.

Great product!!
Barbara Read

I received my Dyson last night, weeks before I expected it. You have a great company and I certainly will tell others about my great find in your company! I got the Dyson Animal. I have two basset hounds and I couldn't wait to try the vac out last night. It is so neat to see the dog hair in the canister. I'm an allergy sufferer and I know my new Dyson is going to help tremendously.

Lisa

Thank you for the wonderful. vacuum. My Electrolux was destroyed . This is a terrific replacement. I managed to put it together by myself. I filled the canister after doing two rooms, that were filled with Hurricane Charley debris. Looking forward to using all the tools. Virginia Williamson

Just a note to let you know that I have received my wonderful machine. It's actually fun to use, and it works great. Thank you for everything.

Terri

I just wanted to write this short letter to say thanks to Harry for the nice price on the DC14 Animal. I just had new carpet installed and got the DC14 on the same day.

After the installers left I was able to use the vacuum for the first time. It picked up all the scraps from the install and also some dirt that was still around. I like this vacuum so far and think that the money paid was worth it. I have yet to really use this machine hard but I feel it will be a great buy.

I also want to commend your company and Harry in particular. I normally do not like spending this much money and ordering online. After his callbacks I was assured that the item would be shipped as soon as it could.

It came in less time than the email stated and really no problems at all.

Thank you again for all your help..

Michael McCormick

RECEIVED MY DYSON CANISTER VACUUM. THANK YOU SO MUCH FOR SUCH QUICK SHIPPING. I JUST ORDERED IT ON SATURDAY 10/23 AND RECEIVED IT ON WED 10/27.!

TRIED IT OUT BRIEFLY WHEN I GOT HOME - I COULD NOT BELIEVE HOW IT PICKED UP THE DOG AND CAT HAIR, AND........IT'S SO LIGHT - IT GLIDES ON THE CARPETING, WHICH IS GREAT FOR ME AS I HAVE PROBLEMS WITH BOTH MY ARMS - ARTHRITIS AND TORN ROTATOR CUFFS. EMPTYING THE COLLECTORS IS A BREEZE - I WON'T BE SNEEZING ANYMORE FROM DOG AND CAT HAIR FLYING BACK UP AT ME AS I EMPTY IT - THE BOTTOM OPENS AND THE DIRT FALLS INTO THE TRASH - I DON'T HAVE TO BANG IT AGAINST THE SIDE OF THE GARBAGE CAN ANYMORE TO GET ALL THE DIRT OUT!

THANK YOU AGAIN FOR SUCH A QUICK SHIP. LAURA OWENS

I received my new Dyson yesterday....I was a poll worker in the election here and saw it this morning...actually, I also put it together (it was a "snap" even with few of my brain cell kicking in yet). I used it and am very impressed.

How do you do this so fast...I don't think I've ever worked with such rapid response to an order without paying thru the nose for special shipping!

Thanks,

Margaret O Smith

To Whom it May Concern,

My wife and I were found eagerly awaiting the arrival of the Dyson Animal vaccum we ordered from your company yesterday afternoon. The UPS driver passed our house three times, tormenting us and our anticipation of the cleaning power harnessed within that parcel he was destined to deliver to our door. When the knock came, we both sprung down the stairs as if it were the holidays, and it still feels as though Christmas has come early to our household. Since moving into our new house we have been plagued by disastrous vacuum debacles. We ran out of bags, the dogs hair clogged the hose, and the belt broke. We were using a Dust Buster, for God's sake, on the hallway carpet with little to no effect. Then my friends told me about their Animal and how clean their house feels now since they took the plunge and made a pretty hefty purchase on a vacuum. We thought about it and figured this, if we instead bought a $200 vacuum it may last three or four years, but would never exhume the dog hair from the house like an Animal, would we be happy? No. Because by spending the money upfront we have a product that will supersede any ordinary vacuum. That brings me to your company. I hardly shop online, it just isn't me, but without even hearing of your company I put my faith in it. After ordering, we emailed your sincerely professional customer service personal asking if our vacuum had shipped. Within five minutes an associate called us on the phone and assured us that it would arrive the following day. Called us in five minutes! Now that is service, and I am now sold on your company and its associates. Thank you ever so much for making our house clean with our new machine,

Justin Bradley
Kirkwood, Missouri

THANK YOU FOR THE GREAT SERVICE. RECEIVED MY ORDER RIGHT ON TIME. I'M VERY VERY HAPPY WITH MY DC14 DYSON VACUUM CLEANER. WILL HIGHLY RECOMMEND YOU IN THE FUTURE.

SHARON

Just wanted to let you people know how pleased I am with my vacuum and a special thanks to Harry for his help not only with all my questions but also in the ordering of this product. Thanks again Harry and have a great day.

Dane Robin Phillips

Thank you for such a quick reply. I will not hesitate to recommend your site to my new neighbors group.

Georgia

Sorry for the late reply, but I wanted you to know the Dyson DC11 arrived Tuesday afternoon. What a great vacuum cleaner!

Thanks.

Gary

I just received my vacuum it works awesome thank you for your help.

Deborah

Thank you for your fast response. I will definitely use your services again and will recommend Factory Direct to others.
G. Davis

Laura,

One last email... I vacuumed my carpets today.... I have never, ever seen a better vacuum cleaner... Excellent product. I am a very satisfied customer and will definitely pass the word around.

Thanks again.

Kim

Laura,

The XP15 arrived today, assembled it immediately and went right to work on the white carpets. First surprise, how quiet it was. Just sounds/operates like there's a better motor in it. Second, it really cleaned these carpets up almost to point like they were just shampooed, which was done before I moved in. Not a speck of dog hair after vacuuming. This was collection since Aug 21 when I moved in so you can guess how much accumulation with the two little long-haired dogs I have.

So thanks a lot for your help.

David McCoach
Morehead City, NC

I WANTED TO E-MAIL YOU AND LET YOU KNOW I RECEIVED MY DYSON ANIMAL 14. THE SALESMAN THAT I ORDERED IT THROUGH WAS HARRY. HE FOLLOWED THROUGH ON THE DELIVERY DATE EVEN THOUGH IT WAS BEHIND SCHEDULE. HE ASSURED ME IT WOULD ARRIVE ON THE 2ND OF DEC AND IT DID WITH A FOLLOW UP CALL FROM HIM. YOU SHOULD HAVE ALL SALES PEOPLE JUST LIKE HIM. I FOUND HIM TO BE VERY PERSONABLE AND EFFICIENT.

THANKS, HARRY

DORETTA WEBB

Thank you, thank you, thank you. I want to especially thank Harry for his prompt and courteous service. He called me to confirm that the order was being sent and then called again with the tracking number. Overall I am very pleased with your prices and level of service and I would definitely order from you again.

Andrea Rudczynski

By the way, the unit just arrived. Steve was great in helping me with this order. I appreciate the extra effort in what must be a crazy time.

John

Laura or Whom It May Concern,

I just wanted to this chance and thank you and everyone at Factory Direct who made it possible for my package to arrive very on time and I didn't want that to go unappreciated!

Thank you so much for responding with swiftness and urgency.

Happy Holiday's!

THANKFUL CUSTOMER,

Sean

Steve,

Thanks for the follow up yesterday! I was very impressed! Let me what other line of items you have on line. I saved the web site. I will definitely pass the word to many others!

Have a great day!

Tony Sicilia

Laura-

You are definitely one of, if not the best, customer service reps I have dealt with. I hope your company appreciates all of your efforts. I manage companies and I know how important customer service is to the success of an organization.

Ron

I want to thank your sales department for the extra effort he made to get our new washing machine not just dropped in the drive way as the trucker wanted to do, but delivered to its final destination. It took another helper and a hand truck and a second delivery. It is now in its proper place and we are happy, satisfied customers.

We would be happy to deal with you for our next purchase – whatever it may be.

Also, Steve, from whom I ordered originally, was very helpful and responsive.

Lottie Fisher

I am writing this email to compliment Harry for his good work and concern and his follow up to make sure our order was delivered properly to us. it was and it was reassuring to have him on our team.

thanks again for a job well done.

richard kaplan

I can't believe how much it picked up. I vacuumed a small area in my living room and I had to empty it twice (even though the cup is twice the size of my other vacuum) because it picked up so much dirt and pet hair that my other vacuum missed. It is so easy to empty I just couldn't believe it.

I have seven (yes 7) cats and two large and very furry dogs. This vacuum is my life saver. I might actually be able to have people over to visit and be able to vacuum right before they get here because of the way this vacuum was designed. My friends with allergies can come over now.

It is worth every penny I paid for it and more.

Rosemary D. Koenen

Thanks for such good advice and shipping. Works great.
Andy.

Customer Service,

Your on-line ordering system was very user friendly!

Thank you,

Roger

I purchased a Dyson Full Gear from you and had some concerns regarding whether I'd purchased the correct item or not. I spoke with your representative, Harry. I wanted to compliment you and Harry for the excellent job he did handling my call. He assured me I had exactly what I wanted and needed. I have since used the vacuum and am so far very satisfied. In this day and age, good customer service is hard to find; excellent all the more rare. Thanks to Harry, I had a rare experience.

Thank you.

Lisa B. Bryant

Thanks! My part has been ordered....what a great company, you have my business forever...especially since the vacuum works better than any other that we have had!

But I really thank you for the great service...that just doesn't seem to happen in today's market!

Judy

Dear Customer Service:

I purchased a Dyson from your web site and on the second use the machine died. I called your 800 number and spoke to one of your reps. He went above and beyond to resolve my issue. On the telephone he was very kind, professional and took care of the problem immediately. Due to the high quality customer service I received, I will be back, without a doubt, to shop on your web site again.

Sincerely,

Ellen Laliberte

Hello Laura,

I received my Dyson DC14 Full gear yesterday. Wow, I never knew how much cat hair my Hoover Wind Tunnel left behind.
It is amazing the amount of cat hair the Dyson picked up. My rugs even look cleaner. I am extremely pleased with this unit.

Thank you,
John Dellangelo

You are such great people with whom to work & communicate. We were blessed to find you.

Thanks again,

Rosalie

I have not found a better deal. I did want to tell you that I love my Dyson animal. In fact, I love it so much, that my mother bought one as well. She loves hers too, so much that my brother bought one. Then my mother’s friend bought one. We are on a roll.

The Dyson is the best ever. I will not own anything else.

Thank you for this wonderful vacuum.

Sincerely

Maggie Auterman