Online Shopping Cart

Browse though the site, find the product you want to purchase, look for the Price Tables marked "Here's How to Order", Click on "Add to Basket"  for the item(s) you want.  Review your order, adjust quantities, or delete items. Continue shopping or check out. 

Telephone: Call one of our sales representatives toll-free at 1-888-732-0311 (Sales Line Only)

Customer Service:  Email  CustomerService@FactoryDirectSuperstore.com or Call 1-877-390-9453

 Shipping

Free UPS Ground shipping to the contiguous 48 states on all orders over $60.  We do not ship to P.O. Boxes, APO's or FPO's. Alaska & Hawaii Orders will be Charged $69.95 on all Machines $39.95 on all Accessories for UPS Ground Service.

Excludes Commercial products, Portable Air Conditioners, Commercial Products, Proteam Vacuums, Backpack Vacuums, Laundry Detergents, Appliances, Miele Rotary Irons, Vapor Steam Cleaners, Dehumidifiers, Allergy Relief Products. Please call for rates on these products.

Please note the shipping charges for Alaska & Hawaii  will be charged separately and will not appear in the shopping cart or your confirmation email.

All High Value or Insured orders may come signature required. Someone may have to sign and accept delivery. Any order over 100.00 is considered "High Value".

Applicable shipping charges (UPS Ground) will be added to orders totaling less than $60.

For faster shipping options please call us toll-free at 1-877-390-9453.

We do not send shipping confirmations or tracking numbers. Your order should arrive within the time frame specified in your confirmation email.

Depending on the product ordered some orders may take between 10-14 business days to receive. This excludes any product delays from the manufacturer including but not limited to delays at port or customs or extended manufacturer delivery times. Please note that shipping times are estimates only and are not guaranteed. The only way to guarantee a shipment is to upgrade and pay for next day air although processing and packing time will still apply. The 10-14 business day delivery time does not apply to parts, accessories or special order items. Some of these items come directly from the manufacturer and are subject to their lead times and delivery schedule. Please note, business days do not included Saturday's, Sunday's or Holiday's.

Any changes to orders shipped will be subject to extra S&H charges. This applies whether incorrect information was entered at the time the order was placed, the recipient has moved or a new delivery address is requested by either the purchaser or the delivery recipient. If an order is refused or sent back due to any delivery change it will be subject to the return shipping fees as well as the change order and outbound S&H fees.

Standard fees range from $49.95 to $89.95 depending on the product. Expedited or air freight fees will vary.

Any orders that are lost or damaged in transit will be replaced once UPS completes their investigation and issues a claim for the lost or damaged merchandise. Lost or damaged orders cannot be canceled. If a replacement order is refused it will be subject to a minimum 20% restocking fee plus shipping & handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued upon completion of the investigation and claim. Please note credits may take up to 30 days after completion to post to your account.

Please email CustomerService@FactoryDirectSuperstore.com with any questions regarding an order. You will receive a response within 48 hours. If you do not receive a response, please call 1-877-390-9453 and notify us as you might have a Spam filter or firewall blocking our communication. Products that are backordered or marked pre-order are subject to the manufacturer's stock and delivery schedule.

Any questions, changes, order status requests or special requests whether shipping or otherwise on any existing orders must be done via email only. No changes, order status requests or special request made through any phone call will apply or be honored. Any claim of any oral promise will not be honored.

 Payment

Orders paid by credit cards ship according to the delivery terms in your confirmation email. Credit cards are charged immediately at the time the order is placed.

We are required to collect 7.00% sales tax on orders from or delivered within the state of New Jersey. No other orders will be charged sales tax.

Order Cancellations

 Product Warranties

Products come with a manufacturer's warranty. No other warranties are expressed or implied.

Factory Direct Int., Inc. makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives.

Once package is accepted only the manufacturers warranty will apply.

Exchanges

You may exchange your product within 7 days provided it has not been used, it is in original saleable condition, in it's original carton with all of the original packing materials, warranty cards and instruction manuals.

You must request an RMA Exchange form by email. Once you receive the RMA form, you must sign and date it then fax it back to the number listed on the form. We will then email you instructions on where to ship it to prepaid and insured.

You must write the RMA Exchange number on the return label. All exchanged products are subject to the shipping & handling charges listed on the RMA Exchange form. All exchanges must be received within 7 days. No exceptions will apply.

The exchange must be for the same exact item otherwise all returned products are subject to a minimum 20% restocking fee plus shipping & handling charges. We reserve the right to refuse any return where the terms and conditions are not adhered to. Any return that shows damage, use or any missing parts or items may be denied credit or charged accordingly.

 Returns

Refunds

Damaged Orders

Once an order is delivered you must file a claim with the carrier for the damaged shipment. You will also be subject to follow the procedures as well as the terms and conditions of the respective carrier. Factory Direct Int., Inc. will not be held responsible for any claims once an order is delivered.

Any orders that are damaged in transit will be replaced once UPS completes their investigation and issues a claim for the damaged merchandise. Damaged orders cannot be canceled. If a replacement order is refused it will be subject to a minimum 20% restocking fee plus shipping & handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued upon completion of the investigation and claim. Please note credits may take up to 30 days after completion to post to your account.

Lost Orders

Disclaimers & Policies

Factory Direct Int., Inc. is an authorized dealer of  Dyson, Miele, Bosch, ProTeam, Lindhaus, Airoswiss, Allersearch, Care, EIO,  Koblenz, Airfree, Blueair, IQAir, Austin Air, Neoair, Allerair, Advanced Vapor Technologies, Lady Bug, Somat, Persil & Henkel Cleaning Essentials.

After order is completed no guarantees or price protection will apply. All prices are final when an order is placed. There is no price protection and credits will not be issued after an order is placed. Subsequent sales and reduction in prices will not be applied.

Terms & Conditions

1. All users of this website agree that their accessing and use of this website and the sale of goods and services offered on this website are subject to the terms and conditions set out below and all other disclaimers, guidelines, policies and terms and conditions appearing on this website (collectively, the “Terms and Conditions”) and all applicable laws, and that any such access or use is an acknowledgement that the user has read the Terms and Conditions and agrees to follow and be bound by them. The Terms and Conditions constitute the entire agreement between the user and Factory Direct Int., Inc.. with respect to this website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between the user and Factory Direct Int., Inc.. with respect to this website. The Terms and Conditions are subject to change at any time without prior notice. We therefore recommend that you read them carefully each time you use this website.
   
    
2. All content, graphics, code and software used on or incorporated into this website and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Factory Direct Int., Inc.. and all rights thereto are specifically reserved. Nothing contained on this website should be construed as granting, by implication, estoppels or otherwise, any license or right to use any trade mark or logo displayed on this site without the written permission of Factory Direct Int., Inc.. Users may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to ordering goods from or shopping with Factory Direct Int., Inc.. through this website. Any other use of this website or content or information contained in this website, including but not limited to reproducing, publishing, uploading, posting, transmitting or distributing such content or information in any way is strictly prohibited without the prior written consent of Factory Direct Int., Inc..
   
    
3. Factory Direct Int., Inc.. does not guarantee that the information contained in this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Factory Direct Int., Inc.. therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information on this website at any time without prior notice and further reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged.
   
    
4. This website, and any information or content on this website, are provided "as is". Factory Direct Int., Inc.. makes no representations or warranties of any kind, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, with respect to this website or content or information available on or through this website. In no event shall Factory Direct Int., Inc.., its directors, officers, employees, affiliates, successors, assigns or other representatives be liable, whether in contract, warranty, tort, product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this website or any content on this website, even if Factory Direct Int., Inc.. or its representative has been advised of the possibility of such damages. Some jurisdictions prohibit the exclusion or limitation of liability for certain types of damages, in which case the above limitation may not apply to you.
   
    
5. Factory Direct Int., Inc.. and FactoryDirectSuperstore.com, as well as other Factory Direct Int., Inc. logos, marks, trade names, page headers, graphics, buttons, images and other content on this website, are subject to trade mark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by Factory Direct Int., Inc. Other trade marks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trade marks, trade names, logos, images, graphics or content from this website is strictly prohibited.
   
    
6. Factory Direct Int., Inc.. does not make any representations or warranties about any website you may access through this website. Any such website is independent from Factory Direct Int., Inc. and Factory Direct Int., Inc. has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between this website and another website does not mean that Factory Direct Int., Inc. endorses that website.
   
    
7. Factory Direct Int., Inc.'s use of personal information that users may submit to Factory Direct Int., Inc.. through this website is governed by Factory Direct Int., Inc.'s Privacy Policy.
   Please see the Privacy Policy .
   
    
8. Factory Direct Int., Inc.. is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections or incomplete, garbled or delayed computer transmissions.
   
    
9. Information on this website includes descriptions of products and services available in the continental United States of America only. This website is intended for use by residents of the United States of America only and Factory Direct Int., Inc.. makes no representation that the content of this website is applicable or appropriate for use in other countries.
   
    
10. The Terms and Conditions are governed and interpreted pursuant to the laws of the State of New Jersey, United States of America, notwithstanding any principles of conflicts of law. If any part of the Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.
    
     
11. Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to Factory Direct Int. Inc. through this site is the exclusive property of Factory Direct Int. Inc. Factory Direct Int., Inc. is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission. The user acknowledges the originality of any submission communicated to Factory Direct Int., Inc. and accepts responsibility for its accuracy, appropriateness and legality.
    
     
12. All Products are covered by a limited manufacturer warranty. For details, please refer to owners manual.
    
     

Purchasing from the Website

13. If you wish to purchase goods from the Factory Direct Int., Inc.'s. website please follow the instructions provided in the ordering section of this website.
    
     
14. Your electronic or telephone order is an offer to buy from Factory Direct Int., Inc.. Factory Direct Int., Inc.. reserves the right not to accept an order at its sole discretion.
    
     
15. Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by Factory Direct Int., Inc.. and does not constitute acceptance of your order. Factory Direct Int., Inc.. reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by Factory Direct Int., Inc.. after your credit card has been charged for the purchase, Factory Direct Int., Inc.. will issue a credit to your credit card.
     
16. Any questions, changes, order status requests or special requests whether shipping or otherwise on any existing orders must be done via email only. No changes, order status requests or special request made through any phone call will apply or be honored. Any claim of any oral promise will not be honored.
    
     
17. Payment for the goods you order must be made by MasterCard, Visa, Discover or an American Express credit card. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
    
     
18. The prices and availability of the goods displayed on this website are subject to change without notice. Once an order is placed no price protection will apply.
    
     
19. The ownership of the ordered goods will only pass following payment in full.
    
     
20. Sales tax is charged only when the person ordering the goods is a resident of the state of New Jersey.
    
     
21. Orders will only be accepted from and dispatched to addresses within the continental United States.
     
22. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. We reserve the right to amend this policy at any time without prior notice.

 Any Questions Call Factory Direct at 1-888-732-0311