Acknowledgement and Agreement by Use of this Website

By using this website, you agree to be bound by the terms and conditions as stated on this website. It is the customers’ responsibility to read and understand the terms and conditions before an order is placed on the Internet or by phone.

Online Shopping Cart

Browse though the site, find the product you want to purchase, look for the Price Tables marked “Here’s How to Order,” and Click on “Add to Basket” for the item(s) you want.  Review your order, adjust quantities, or delete items. Continue shopping or check out. 

Telephone: Call one of our sales representatives toll-free at 1-800-296-8086 (Press 1 for Sales Line Only).

Customer Service: Click Here to Contact Us or Call 1-800-296-8086 (Press 2 for Customer Service Only).

 Shipping

 Payment

Orders paid by credit cards ship according to the delivery terms in your confirmation email. Credit cards are charged immediately at the time the order is placed.

Sales Tax:
Other than with respect to New Jersey residents and shipments within New Jersey (we are required to collect 7% sales tax on orders from or delivered within the state of New Jersey), no orders will be charged sales tax.

Order Cancellations, Returns & Refunds

Once an order is placed, it can only be cancelled if the request for a cancellation (made by email or phone; see “Ordering Information” above) has been received before the product is in shipping.  Confirmation of either a timely or late receipt of the cancellation request will be emailed to you promptly. Once an order is in shipping it cannot be cancelled.

Processing of a timely cancellation request will be effective immediately and, subject to a 10% cancellation processing fee, you will have no further obligations to Factory Direct Int., Inc. 

You may also return a product (please note the list of excluded products below that may not be returned) within 30 days of purchase, provided it is in its (a) original saleable condition and (b) original carton with all of the original packing materials, warranty cards and instruction manuals.

Excluded Products:
Portable Air Conditioner products, Vapor Steam Cleaners, Miele Rotary Irons, Miele Appliances, ProTeam Vacuums, Backpack Vacuums, Commercial Products, Humidifiers, Dehumidifiers, Laundry Detergents, Dishwasher Products, Chemicals, Bags, Parts, Accessories, Cleaning Essentials and Allergy Relief Products are not returnable.

Please Click Here to Contact Us for a Return Merchandise Authorization (RMA) Number request form and instructions. No returns will be accepted without a RMA Number. Once you receive the RMA form, you must sign and date it, then fax it back to the number listed on the form. We will then email you instructions on where to ship the product to prepaid and insured.  You must write the RMA Number on the return label.  Please note that a failure to follow any of the instructions above will delay processing of your return.

Generally, all returned products are subject to a minimum 20% restocking fee plus shipping and handling charges. We reserve the right to refuse any return where the terms and conditions are not adhered to properly. Any return that shows damage, excess wear and tear or any missing parts or items may be denied credit or charged accordingly.
 

Refusal Of an Order

If an order is refused for any reason (except if, after inspection of the product, a damage claim is filed), it will be subject to a minimum 20% restocking fee plus shipping and handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued after the product is received back and processed. Please note that credits may take up to 30 days after processing to post to your account.

 Product Warranties

Products come with a manufacturer’s warranty. No other warranties are expressed or implied.

Factory Direct Int., Inc. makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives.

Please note that once the package is delivered and accepted only the manufacturers’ warranty will apply.

Exchanges

Damaged Orders

Please open the package and inspect the product for damage in order to determine if a claim with the carrier needs to be filed. If your product shows sign of damage, please notify us at once. Damage to the shipping carton does not constitute a damage claim.

Once an order is delivered, you must file a claim with the carrier or notify us to file a claim for the damaged shipment. You will also be required to follow the procedures and subject to the terms and conditions of the respective carrier.

Factory Direct Int., Inc. will not be held responsible for any claims once an order is delivered.

Lost Orders

Terms & Conditions

This website is owned and operated by Factory Direct Int., Inc., PO Box 792, Ramsey, New Jersey 07446, and its affiliates.

1. All users of this website agree that their accessing and use of this website and the sale of goods and services offered on this website (includes orders by telephone) are subject to the terms and conditions set out below and all other disclaimers, guidelines, policies and terms and conditions appearing on this website (collectively, the “Terms and Conditions”) and all applicable laws, and that any such access or use is an acknowledgement that the user has read the Terms and Conditions and agrees to follow and be bound by them. The Terms and Conditions constitute the entire agreement between the user and Factory Direct Int., Inc. with respect to this website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between the user and Factory Direct Int., Inc. with respect to this website. The Terms and Conditions are subject to change at any time without prior notice. We therefore recommend that you read them carefully each time you use this website.
   
    
2. All content, graphics, code and software used on or incorporated into this website and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Factory Direct Int., Inc. and all rights thereto are specifically reserved. Nothing contained on this website should be construed as granting, by implication, estoppels or otherwise, any license or right to use any trade mark or logo displayed on this site without the written permission of Factory Direct Int., Inc. Users may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to ordering goods from or shopping with Factory Direct Int., Inc. through this website. Any other use of this website or content or information contained in this website, including, but not limited to, reproducing, publishing, uploading, posting, transmitting or distributing such content or information in any way is strictly prohibited without the prior written consent of Factory Direct Int., Inc.
   
    
3. Factory Direct Int., Inc. does not guarantee that the information contained in this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Factory Direct Int., Inc. therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information on this website at any time without prior notice and further reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged.
   
    
4. This website, and any information or content on this website, are provided “as is”. Factory Direct Int., Inc. makes no representations or warranties of any kind, whether express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, with respect to this website or content or information available on or through this website. In no event shall Factory Direct Int., Inc., its directors, officers, employees, affiliates, successors, assigns or other representatives be liable, whether in contract, warranty, tort, product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this website or any content on this website, even if Factory Direct Int., Inc. or its representative has been advised of the possibility of such damages. Some jurisdictions prohibit the exclusion or limitation of liability for certain types of damages, in which case the above limitation may not apply to you.
   
    
5. Factory Direct Int., Inc. and FactoryDirectSuperstore.com, as well as other Factory Direct Int., Inc. logos, marks, trade names, page headers, graphics, buttons, images and other content on this website, are subject to trade mark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by Factory Direct Int., Inc. Other trade marks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trade marks, trade names, logos, images, graphics or content from this website is strictly prohibited.
   
    
6. Factory Direct Int., Inc. does not make any representations or warranties about any website you may access through this website. Any such website is independent from Factory Direct Int., Inc. and Factory Direct Int., Inc. has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between this website and another website does not mean that Factory Direct Int., Inc. endorses that website.
   
    
7. Factory Direct Int., Inc.’s use of personal information that users may submit to Factory Direct Int., Inc. through this website is governed by Factory Direct Int., Inc.’s Privacy Policy. Please see the Privacy Policy .
   
    
8. Factory Direct Int., Inc. is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections or incomplete, garbled or delayed computer transmissions.
   
    
9. Information on this website includes descriptions of products and services available in the United States of America only. This website is intended for use by residents of the United States of America only and Factory Direct Int., Inc. makes no representation that the content of this website is applicable or appropriate for use in other countries.
   
    
10. The Terms and Conditions are governed and interpreted pursuant to the laws of the State of New Jersey, United States of America, notwithstanding any principles of conflicts of law. If any part of the Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.
    
     
11. Any information, including, but not limited to, remarks, suggestions, ideas, graphics or other submissions, communicated to Factory Direct Int. Inc. through this site is the exclusive property of Factory Direct Int. Inc. Factory Direct Int., Inc. is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission. The user acknowledges the originality of any submission communicated to Factory Direct Int., Inc. and accepts responsibility for its accuracy, appropriateness and legality.
    
     
12. All Products are covered by a limited manufacturer warranty. For details, please refer to the owners’ manual.

Purchasing from the Website

13. If you wish to purchase goods from the Factory Direct Int., Inc.’s website, please follow the instructions provided in the ordering section of this website.
    
     
14. Your electronic or telephone order is an offer to buy from Factory Direct Int., Inc. Factory Direct Int., Inc. reserves the right not to accept an order at its sole discretion.
    
     
15. Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by Factory Direct Int., Inc. and does not constitute acceptance of your order. Factory Direct Int., Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by Factory Direct Int., Inc. after your credit card has been charged for the purchase, Factory Direct Int., Inc. will issue a credit to your credit card.
     
16. Any questions, changes, order status requests or special requests, whether shipping or otherwise, on any existing orders must be done via email only. No changes, order status requests or special request made through any phone call will apply or be honored. Any claim of any oral promise will not be honored.
    
     
17. Payment for the goods you order must be made by MasterCard, Visa, Discover or an American Express credit card. If your payment is rejected by the card issuer, your order will not be dispatched. Payment is made at your own risk.
    
     
18. The prices and availability of the goods displayed on this website are subject to change without notice. Once an order is placed, no price protection will apply.
    
     
19. The ownership of the ordered goods will only pass following payment in full.
    
     
20. Sales tax is charged only on orders from or delivered within the state of New Jersey.
    
     
21. Orders will only be accepted from and dispatched to addresses within the United States.
     
22. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. We reserve the right to amend this policy at any time without prior notice.

 Any Questions Call Factory Direct at 1-800-296-8086