Frequently Asked Questions

1. Questions: How come your prices are so low?

Answers: Our prices are so low because we sell primarily on the Internet and ship direct to your door thus eliminating any middle men.

2. Question: I have not received my order?

Answer: We do not send shipping confirmations or tracking numbers. Your order should arrive within the time frame specified in your confirmation email.

3. Question: I am missing an item or received the incorrect item, what can I do?

Answer: We do apologize if this happened. What you would need to do is contact us upon receiving the item and we will have the correct item sent out to you. If it is after 30 days of delivery we will be unable to assist you.

4. Question: Has my order been received?

Answer: You will receive a response within 24 hours of placing your order If you do not receive a response, please call 1.877.390.9453 and notify us as you might have a Spam filter or firewall blocking our communication. Products that are backordered or marked pre-order are subject to the manufacturer's stock and delivery schedule.

5. Question: I received my vacuum but not my accessories?

Answer: The accessories are shipped separately and will be delivered by UPS.

6. Question: Can I get tracking information?

Answer: We do not send shipping confirmations or tracking numbers. Your order should arrive within the time frame specified in your confirmation email.

7. Question: Can I get a discount/price break if I buy in bulk?

Answer: Please call 1.877.390.9453

8. Question: I am not happy with my order, what can I do?

Answer: Please see our return policy

9. Question: What is your shipping time?

Answer: We ship most orders daily however depending on the product ordered some orders may take between 10-14 business days to receive. This excludes any product delays from the manufacturer including but not limited to delays at port or customs or extended manufacturer delivery times. Please note that shipping times are a estimate only and are not guaranteed. The only way to guarantee a shipment is to upgrade and pay for next day air although processing and packing time will still apply. Please call 1.877.390.9453 for Next Day Air Rates. The 10-14 business day delivery time does not apply to parts, accessories or special order items. Some of these items come directly from the manufacturer and are subject to their lead times and delivery schedule. Please note, business days do not included Saturday's, Sunday's or Holiday's.

10. Question: I ordered a replacement part and have not received it?

Answer: The 10-14 business day delivery time does not apply to parts, accessories or special order items. Some of these items come directly from the manufacturer and are subject to their lead times and delivery schedule. Please note, business days do not included Saturday's, Sunday's or Holiday's.

11. Question: Are your vacuums new or refurbished?

Answer: We only sell brand new machines in Factory Sealed Cartons.

12. Question: How can I cancel or change an order?

Answer: Our system is designed to get orders shipped out complete and prompt. Most of our orders are fulfilled and processed the same day they are received. Please make sure before you place your order that it is exactly what you want. We cannot cancel an order once it is placed. If after you place your order you decide you no longer want it you would need to follow our return policy listed under Ordering Information at the bottom of our home page.

13. What are your hours of operation?

Answer: Our office is open from 8:00 AM to 12:00 AM Midnight, Monday through Friday and 9:00 AM to 9:00 PM Saturday and Sunday. You may also reach our customer service department at 1.877.390.9453 from 9:00 A.M. to 5:00 P.M. Monday through Friday.

14. Will I need a Proof of Purchase for the warranty?

Answer: Most manufacturers will require you keep your email confirmation as your receipt as proof of purchase however Dyson does not need a Proof of Purchase. You need to fill out the warranty card or register the vacuum online.

If You have For Any Other Questions Please Call 1.877.390.9453