FactoryDirectSuperstore.com

Dyson Vacuums   Miele Vacuums  ProTeam Vacuums   Bosch Vacuums   Vapor Steam Cleaners
   Persil Laundry Detergents  Somat Dishwasher Products  Henkel Cleaning Essentials 
Miele Appliances   Miele Dishwasher Care Products  Allersearch Allergy Products
 Air-O-Swiss Humidifiers/Purifiers  Airwashers  Miele Rotary Ironers  
Blueair Air Purifiers  IQAir Air Purifiers  
Barnangen   The Laundress   Fresh Wave   Nellie Laundry
 Air Purifiers  Humidifiers   Allergy Relief Products   Vacuum Cleaners   Vacuum Bags & Filters    
   Main Page   Frequently Asked Questions  View Shopping Cart & Check Out  Contact Us 

Disclaimers & Policies

 

 Disclaimers & Policies 

Factory Direct Int., Inc. is an authorized dealer of  Dyson, Miele, Bosch, ProTeam, Lindhaus, Airoswiss, Allersearch, Care, EIO,  Koblenz, Airfree, Blueair, IQAir, Austin Air, Neoair, Allerair, Advanced Vapor Technologies, Lady Bug, Somat, Persil & Henkel Cleaning Essentials.
* Guaranteed Low Prices only applies when the order is being placed and the price is verified. Must be in stock from an Authorized dealer and include delivery. It does not apply to gift cards, coupons, gifts with purchase, clearance, used, demo, open box, refurbished merchandise or items offered on any auction, overstock or liquidation sites. It also does not apply to Portable Air Conditioners, Commercial Products, Proteam Vacuums, Backpack Vacuums, Laundry Detergents, Dishwasher Products, Bags, Parts, Accessories, Chemicals, Appliances, Miele Rotary Irons, Vapor Steam Cleaners, Miele Appliances, Dehumidifiers, Cleaning Essentials & Allergy Relief Products. The offer must be exactly the same, no substitutions. Our Guaranteed Low Price includes shipping and any bonuses that may be offered. We do not collect sales tax on any orders except on orders from or delivered within the state of New Jersey. Factory Direct Int., Inc. reserves the right to reject any offer.

Retail Value or Total Value on a product refers to the product, accessories and bonus offer if purchased separately.

Your electronic or telephone order is an offer to buy from FactoryDirectSuperstore.com. Factory Direct Int., Inc. reserves the right not to accept an order at its sole discretion.

After order is completed no guarantees or price protection will apply. All prices are final when an order is placed. There is no price protection and credits will not be issued after an order is placed. Subsequent sales and reduction in prices will not be applied.

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service center closest to you. This information is available either from the warranty booklet and owners manual or from the manufacturer directly.

Factory Direct Int., Inc. makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives.

Orders placed on the website or by phone are intended for the original purchaser or as a gift to the original purchasers recipient . We do not knowingly sell products intended for resale. Any purchaser placing an order intended for resale is in violation of our terms and conditions. The product warranty will be voided by the manufacturer and no returns will be accepted. If the product is refused by the shipping recipient the original purchasers will be responsible for all fees associated with the refusal including but not limited to the restocking fees as well as both inbound and outbound shipping and handling charges. If the original purchasers files a credit card dispute we will forward a copy of these terms and conditions that were agreed to when the order was placed and pursue any and all legal means necessary to recover.

Orders placed by phone are still bound by the terms and conditions of the website.

 Payment

Orders paid by credit cards ship according to the delivery terms in your confirmation email. Credit cards are charged immediately at the time the order is placed. Sorry, but we do not accept C.O.D. orders.

New Jersey Residents and Shipments within New Jersey

We are required to collect 7.00% sales tax on orders from or delivered within the state of New Jersey. No other orders will be charged sales tax.

Order Cancellations
Once an order is placed it cannot be cancelled. You may return the product within 30 days of purchase, provided it is in original saleable condition, in it's original carton with all of the original packing materials, warranty cards and instruction manuals. You must request an RMA number by email. Once you receive the RMA form, you must sign and date it then fax it back to the number listed on the form. We will then email you instructions on where to ship it to prepaid and insured ( Please note it may take extra time to receive your RMA to complete the proper paperwork.). You must write the RMA number on the return label. All returned products are subject to a minimum 20% restocking fee plus shipping & handling charges. We reserve the right to refuse any return where the terms and conditions are not adhered to. Any return that shows damage, excess wear and tear or any missing parts or items may be denied credit or charged accordingly. All returns must be received within 30 days. No exceptions will apply. All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for purchase. Any refused shipment will result in restocking fees and shipping and handling charges both ways.

Refusal Of an Order
If an order is refused for any reason (except if after inspection of the product a damage claim is filed) it will be subject to a minimum 20% restocking fee plus shipping & handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued after product is received back and processed. Please note credits may take up to 30 days after processing to post to your account.

For orders that are Damaged in transit please review and follow the damage policy on this page.

Terms & Dispute of a Charge

By using this website you agree to be bound by the terms and conditions as stated on this website. It is the customers responsibility to read and understand the terms and conditions before an order is placed on the Internet or by Phone. If you choose to file a credit card dispute of your charge we will forward a copy of the terms and conditions that were agreed to when the order was placed.

 Product Warranties

Products come with a manufacturer's warranty. No other warranties are expressed or implied.

Factory Direct Int., Inc. makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives.

Damaged Orders

Please Note: If your shipment shows sign of damage please notify us at once. You may be asked to open the package and inspect the product for damage in order to determine if a claim with the carrier needs to be filed.

Once an order is delivered you must file a claim with the carrier for the damaged shipment. You will also be subject to follow the procedures as well as the terms and conditions of the respective carrier. Factory Direct Int., Inc. will not be held responsible for any claims once an order is delivered.

Any orders that are damaged in transit will be replaced once UPS completes their investigation and issues a claim for the damaged merchandise. Damaged orders cannot be canceled. If a replacement order is refused it will be subject to a minimum 20% restocking fee plus shipping & handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued upon completion of the investigation and claim. Please note credits may take up to 30 days after completion to post to your account.

Lost Orders

Any orders that are lost in transit will be replaced once UPS completes their investigation and issues a claim for the lost merchandise. Lost orders cannot be canceled. If a replacement order is refused it will be subject to a minimum 20% restocking fee plus shipping & handling charges for both outbound and inbound shipping. All credits (minus fees) will be issued upon completion of the investigation and claim. Please note credits may take up to 30 days after completion to post to your account.

Refunds

All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for purchase, money orders and check orders will receive a company check.

 Any Questions Call Factory Direct Int., Inc. at 1-800-296-8086

FactoryDirectSuperstore.com

If you experience any problems with the shopping cart please Call us Toll FREE at 1-800-296-8086
immediately to report the error. A representative will assist you to resolve the problem.

Dyson Vacuums   Miele Vacuums  ProTeam Vacuums   Bosch Vacuums   Vapor Steam Cleaners
   Persil Laundry Detergents  Somat Dishwasher Products  Henkel Cleaning Essentials 
Miele Appliances   Miele Dishwasher Care Products  Allersearch Allergy Products
 Air-O-Swiss Humidifiers/Purifiers  Airwashers  Miele Rotary Ironers  
Blueair Air Purifiers  IQAir Air Purifiers  
Barnangen   The Laundress   Fresh Wave   Nellie Laundry
 Air Purifiers  Humidifiers   Allergy Relief Products   Vacuum Cleaners   Vacuum Bags & Filters    
   Main Page   Frequently Asked Questions  View Shopping Cart & Check Out  Contact Us 

To Place an Order or Get More Product Information Before Placing an Order
Please Call Us Toll Free  at 1-800-296-8086
or
Click Here to Contact Our Sales Department

To Check on an Existing Order, Report any Damages in Transit , Missing Orders, Problems with the Website or Shopping Cart, Credit Card Declines or General Customer Service Questions.
Click Here to Contact Our Customer Service Department

Factory Direct
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 © 2002-2009 Factory Direct Inc.  All Rights Reserved.
Problems or queries concerning our website? Contact Factory Direct's Webmaster
* Guaranteed Low Prices only applies when the order is being placed and the price is verified. To see full details click Disclaimer
**Applies only to orders from outside New Jersey. Orders placed from or shipped to New Jersey are subject to sales tax.
*** includes bonus offer and Free shipping. We do not collect sales tax on any orders except on orders from or delivered within the state of New Jersey.
After order is completed no guarantees or price protection will apply.